Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Please contact us within 14 days of your order date via email: toby@hallshoney.co.uk or call us on 07973 433419 with your name, order number and reason for requesting a refund or replacement. Product(s) must be returned undamaged and in their original condition in which they were sold.

Refunds are made to the same form of payment used to make the original purchase i.e. debit/credit card or your paypal account.

Returning your items

All returns must be sent here:

Hall's Honey
Watergate Mushroom Farm
Umberleigh
Devon
EX37 9AG

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at toby@hallshoney.co.uk.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.